❓ Frequently Asked Questions
89db1 has the answers to all your questions right here
From opening an account to withdrawing money via bKash — everything you want to know about 89db1 is on this one page, explained simply in English.
89db1 is one of Bangladesh's trusted online gaming platforms. Whether you are a new player or experienced — if you have any questions about account registration, depositing via bKash or Nagad, claiming bonuses, cricket betting, or safe play guidelines, this FAQ page is for you. Find your question in the sections below. If you do not find an answer, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
Joining 89db1 is simple and quick. The questions below cover opening an account, logging in, and identity verification.
To open an account at 89db1, you need an active mobile number and a valid email address. Enter your name, date of birth, and preferred password in the registration form. Please note that this platform is for players aged 21 and above only. Registering with accurate information will help you avoid any complications when withdrawing in the future.
No. Under 89db1 rules, each person may operate one account only. Creating multiple accounts may result in those accounts being closed and the associated balances being forfeited. If you have trouble logging in, contact the support team for help instead of opening a new account.
Clear your browser cache and try again. If the problem persists, try a different browser or use incognito mode. If you have forgotten your password, use the "Forgot Password" option on the login page. If none of that works, contact 89db1's 24/7 live chat support — the team will assist you quickly.
Changing certain details after registration may require identity verification. General information can be updated from your profile settings. For important changes such as your mobile number or name, contact the support team via live chat and complete the required verification.
Use a strong password that includes uppercase letters, numbers, and symbols. Never share your login details with anyone. Avoid logging in over public Wi-Fi. 89db1 will never ask for your password by email or phone — treat any such message as a scam.
Deposits and Withdrawals
Deposits and Withdrawals
Find answers here to all questions about transactions via bKash, Nagad, Rocket, and bank transfer.
Deposits made to 89db1 via bKash are normally credited to your account instantly. Your balance will update as soon as the payment is complete. If there is any delay, save the payment reference number and report it via live chat — the support team will verify it quickly.
The minimum deposit at 89db1 is ৳100 — this applies to all payment methods. The minimum withdrawal amount is ৳800. These limits are set to allow players of all budgets to participate comfortably.
Withdrawals through Nagad or Rocket are normally completed within 5 to 30 minutes. If your verification is already done, it may take even less time. If a withdrawal request is not approved, contact support.
89db1 does not charge any deposit or withdrawal fees. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own transaction fees. Check the terms and conditions of the relevant payment provider for details on those charges.
89db1 accepts transfers from Bangladesh's major commercial banks — including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Make sure to use the correct bank account number and reference when transferring. Bank transfers may take a little longer to process.
It may be possible to cancel a withdrawal request before processing has started. If you want to cancel right after submitting, contact live chat quickly. Once processing has begun, cancellation is generally not possible.
Games and How to Play
Games and How to Play
Common questions about cricket betting, slots, live casino, and playing on mobile.
Go to the cricket section at 89db1 and select the BPL match. Various markets are available before and during the match — such as match winner, total runs, and top wicket-taker. Enter your stake in the market of your choice and confirm. Any winnings will be added to your balance automatically.
RTP stands for Return to Player — it is a theoretical figure showing what percentage of money a game returns to players on average over the long term. A game with a higher RTP has a greater chance of returning money over time. Keep in mind that RTP is a long-term average and does not guarantee the outcome of any single session.
89db1 features games from the world's leading providers including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. These providers regularly add new games, so the platform always has fresh content.
Yes. 89db1 is fully mobile-friendly. Open the site in any Android or iOS browser — you can access all games, betting, and payment features without downloading a separate app. The experience works well on both mobile data and Wi-Fi.
Go to the Casino section at 89db1 and select the live casino area. There you can play live Roulette, Baccarat, Blackjack, and Sic Bo with real dealers. Video streaming runs continuously, so keep a stable internet connection. Tables are available around the clock in Bangladesh Standard Time (BST, UTC+6).
Every slot and table game at 89db1 is made by internationally recognised game providers that use certified Random Number Generators (RNG). Live casino results are managed by real dealers in real time. Fair play and transparency are core principles of our platform.
Bonuses and Promotions
Bonuses and Promotions
Everything you need to know about the welcome bonus, wagering requirements, cashback, and other offers.
New players at 89db1 receive a 100% bonus on their first deposit up to ৳20,000. So if you deposit ৳5,000, you will receive an extra ৳5,000 in bonus funds. To claim this bonus, make your first deposit after registering and use a promotion code if one applies.
A wagering requirement is the condition that sets how many times you must place bets before you can withdraw bonus funds. The wagering requirement for the 89db1 welcome bonus is 15 times (15x). If you receive a ৳2,000 bonus, you will need to place a total of ৳30,000 in bets before you can withdraw it. Casino games help you work through this requirement.
89db1 has four VIP levels. Bronze: up to 0.2% weekly cashback; Silver: up to 0.4%; Gold: up to 0.6%; Platinum: up to 0.8% weekly cashback. Playing regularly will gradually move you up to higher levels where you can enjoy more benefits.
Most bonuses can be used on slot games and the live casino. Certain promotions may apply only to specific game categories — such as cricket betting-specific offers. Read the terms and conditions of each bonus carefully or ask via live chat.
Every bonus has an expiry period. Once it has expired, it generally cannot be claimed. However, if you believe a bonus was missed by mistake or was not credited, contact live chat. The support team will review it and help where possible.
Security and Responsible Gaming
Security and Responsible Gaming
Questions about data protection, age verification, setting play limits, and support.
Yes. 89db1 uses SSL encryption technology to keep all data secure. Your personal information, payment details, and transactions are sent through fully encrypted channels. Information is not shared with third parties. Read our privacy policy for full details.
No. 89db1 strictly serves players aged 21 and above only. Date of birth is verified at registration. Participation by minors is completely prohibited and any such account will be closed immediately.
89db1 takes responsible gaming seriously. You can set daily deposit limits, loss limits, or session time limits in your profile settings. To temporarily close your account for a set period (Self-exclusion), submit a request via live chat or email [email protected].
If you are playing beyond your budget, repeatedly chasing lost money, or losing focus on family or work — these may be signs of a problem. If this sounds familiar, take a break and visit our responsible gaming page. If you need help, contact 24/7 live chat.
89db1's support team is available 24 hours a day, 7 days a week in Bengali via live chat. Open live chat from anywhere on the page or email us at [email protected]. Email responses may take a bit longer, so live chat is the most effective option for quick solutions.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 — we're here for you whenever you need help.
Ways to contact us
Live chat is the most effective option for quick support.
Live Chat
Instant support in Bengali, 24/7. Use live chat for the fastest resolution.
Email Support
Send your questions to [email protected]. Best suited for detailed issues.
Help Center
This FAQ page has answers to more than 20 questions. If you can't find what you need, ask in live chat.